Yep, I fix problems that affect millions of people, downstream of me and end use customers.

I also manage a team of people and find helping them build a team they’re satisfied with is in turn very satisfying for me. Big win the other week: one went on vacation for an entire week and did not need to answer emails or phone. Another team member was assigned to cover and had the information and resources she needed. I’ve been the manager for less than six months and working hard on cross training and access and workload balancing. Compare this to the last four years where I was a part of the group but not manager; anyone out of office for more than a day could expect to be interrupted on vacation. I was once out for three days bereavement and had my phone silenced in my car during the funeral. Now as the manager, I want that to never happen to one of my employees.