This issue is already quite widely publicized and quite frankly “we’re handling it and removing this” is a much more harmful response than I would hope to see. Especially as the admins of that instance have not yet upgraded the frontend version to apply the urgent fix.
It’s not like this was a confidential bug fix, this is a zero day being actively exploited. Please be more cooperative and open regarding these issues in your own administration if you’re hosting an instance. 🙏
Is the project small? Yes.
Did it explode in popularity leaving the devs overwhelmed? Certainly.
Do I expect them to strictly follow established ITIL incident management? No.
Do I expect them to communicate in a consistent way when an incident happens? Yes.
I agree the primary developers should be left to fixing the problems but there are enough active members of that project that someone could have handled communication in a more concise and official way. I don’t consider random posts in asklemmy or selfhosting by random users just guessing to be a substitute for that.
If the project is going to persist and grow it needs to get better at that. Pointing it out isn’t shitposting.
Again, how many “active members” are likely to understand the issue well enough to make that report. Or are they going to need to use up the time of those core developers to understand well enough to write it up?
I’ve been through similar a decent number of times on the corporate side. Something has gone very wrong. People want answers. A good manager assesses the situation and responds back “Look, we know what is going on and all hands are on deck to fix it. Making a powerpoint is not fixing it. We’ll do a proper write up for next week but we can either have So and So fix it or report on it.”
Obviously that stops being an option as you begin impacting investors. But that is when it becomes a trade off of “Okay, Jen barely understands what Roy and Moss are doing. But she can say something that hopefully won’t be too wrong and then apologize and give a correction tomorrow”
But people very much don’t seem to understand how small this project is. Spend time with passion projects and “open source” projects that AREN’T on the scale of a small-medium sized company and you understand that standards are going to be lower because people have day jobs and so forth.
I mean, there is a reason reddit hired so many people over the years. And if you are going to jump down the throats of people who prioritize fixing an issue and counting on “active members” to notify users over writing up the reports that many of those users won’t even look at? You want a production quality piece of software. That means Reddit or Threads or Bluesky.
Why are you getting so defensive? The only throat getting jumped down is mine, by you. I’m expressing my opinion of gaps in the communication of the project and how I think it can be improved. In a conversation thread on selfhosted no less. I’m not out in !lemmy@lemmy.ml bitching them out, submitting issues, or otherwise harassing the devs. Pointing out a gap and suggesting solutions is neither shitposting nor jumping down someone’s throat.
I think you’re the one confusing this with a large corporate project. Not me. There’s no managers here, there’s no powerpoints, and at no point have I asked for a detailed write-up. I asked for someone on the project, who isn’t actively working on identifying and coding the fix, to be the “point man”. Post a simple sticky at the top of !lemmy@lemmy.ml xposted to !lemmy_support@lemmy.ml that indicates there’s a problem, they’re aware of it, and a fix it being worked on. Once mitigations are identified or fixes are published, update the post with that. Ideally, a github security incident would be also be published with the same info so people not watching lemmy at the moment can notified via that channel.
I get it. I have pretty low standards. I’m just saying that a consistent communication strategy going forward for this project would be beneficial.
I’m with you. I figured out through various comments that I should update my UI to
0.18.2-rc.1, and also run an update statement on my database to fix the modlog. Only after that did I find the matrix channel. Eventually I also found !lemmy_admin@lemmy.ml which is great, but the only thread there on this issue doesn’t even mention updating the UI. I think if we can get to the point where critical information that admins need to know is consistently posted in one place, it’ll make everybody’s life easier. I don’t think that’s too much to ask.