Steam is the very first company I’ve ever seen do this. I’ve been getting tons of emails from random fucking companies I’ve probably created an account with at some point in the past, and they ALL do this arbitration bullshit. Steam is the only fucking company that went the other direction, and I love them for this.
This is, ladies and gentlemen, called CONFIDENCE IN YOUR FUCKING BUSINESS!!! You force arbitration when YOU KNOW you’re a piece of shit and fuck your customers whenever you have the chance.