You are completely right about SwitchOS, and it is even more exciting that some models sells in two versions, with the only difference being called CSS* for SwitchOS, or CRS* for RouterOS. And the SwitchOS-enabled model is much cheaper, so customers ordering for themselves almost always pick the wrong one (that is, SwitchOS, which we can’t manage properly in our automations and other software solutions).
We have had the opposite problem in the past. A cert provider requiring us to exist in certain international directories of companies took weeks of waiting around on bureaucratic red tape.
Then they didn’t even call us to verify our existance, place of business or anything (yeah, this was one of the big certificate providers a long time ago).
Their website was horrible, and their support wasn’t better.
LetsEncrypt though hasn’t failed me once since it was setup, and that is over hundreds of domains with thousands of renewals.