I’ve used Hetzner for years without issue. Accessed through VPNs to the control panel without problems, changed password no issue, etc. I’ve never heard of them being “known for” the behavior you describe. This is just anecdote vs anecdote, though. I’d be interested to see some kinda evidence of what you’re saying.
If your company is implementing an app that is basically a toggle switch or power button, it’ll probably look like the first one. If your company is implementing an internal search engine, it’ll probably look like the second one. If anybody is implementing a data entry system meant to be used by trained individuals at a workstation, its gonna look like option three. You might as well complain about a CNC mill being more complicated than a screwdriver, they’re different tools.
On the one hand, sure. On the other hand, if there hasn’t been even a tiny bug fix or feature update in that long it calls into question (at least for me) whether when there is inevitably a breaking change, security issue with a library, whatever - that it will be addressed. If I don’t have some level of confidence in that, I’d rather not rely on the tool.
This kind of concern could be handled by contacting the developer or engaging with the community around the tool to see what the project status is, and why it isn’t being updated.