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If you already contacted your bank about a chargeback the issue is done. It’s between the bank and the company now. That’s always a very last resort. Usually companies respond very well on social media, if you put them on blast they for the most part have a little bit of authority to escalate it to a supervisor.
But In your case, the bank should take care of it if you gave them all the information. The only issue is there’s a very good chance you’ll get banned as a customer.
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