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  • 29 Comments
Joined 1 year ago
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Cake day: July 2nd, 2023

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  • lack of easy access to advanced utilities

    Me and you have very different experiences to this, at work I’ve found MacOS the easiest of the three to sort out.

    I’ll give you a recent windows example, A PC comes in for repair with a b450 MSI board no audio on the Front panel or the rear I/O. Naturally we install all the drivers off the MSI web page except windows won’t even detect the sound card. Throw on a Linux USB live environment instantly detected.

    Naturally we’re like no worries let’s use the inbuilt Windows tool to reset the PC with a cloud download, nope that doesn’t fix it. Required a complete reinstall from a USB. This was windows 10 22h2 iirc.

    At work I see Windows/Mac/Linux daily and Windows, gives me the most trouble on a daily basis. With Mac/Linux most things you can fix from the terminal pretty quickly, or with Mac just use the inbuilt reset tool no matter how much a customer fucks up their machine.


  • I haven’t needed to tech support on any of my Apple stuff in the entire time I’ve owned them, I have at home both a Linux server and a Mac mini running as a headless server. Guess how many times I’ve had to fix the Mac mini 0.

    My iPhone I’ve had 0 issues with and my M2 Air which I use for work has had 0 issues.

    I don’t really see a situation where the sorting out a mac would be troublesome it’s pretty much all simple as hell.

    Oh and fun fact, I have done tech support for apple stuff on a daily basis as part of my job as a store manager of a retail tech store and I’m constantly thrown problems from Android/iOS Devcies as well as MacOS, Linux & Windows Devices and guess which ones give me the most problems.











  • Just how little it seems people in my role seem to actually do or know about their role.

    Also how it seems that every time I try to make requests based on facts, figures and numbers it always ends up being more of a we’ll do things based on the vibe because they don’t need to see the data as they already " know " the data.

    Basically, I make a request for more budget, but I get pushed back your budget should be like Y budget as we have looked at the numbers and deem it so. I have data that proves our budget can’t be like Y budget due to 2 to 3x the workload. Surprised Pikachu face.

    It’s happened to me 3-4 times now and it makes me think maybe I take my job too seriously.